Effective Date: 25 July 2025

At Fennec Baby, your privacy is important to us. This Privacy Policy outlines how we collect, use, store and disclose your personal information when you visit our website, shop with us, or otherwise interact with us.

1. What we collect

We may collect the following types of personal information:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely via third-party providers)

  • Information about your use of our website (e.g. cookies, IP address, browser type)

We only collect personal information that is necessary for the operation of our business and to provide you with the best possible customer experience.

2. How we collect your information

We collect your information in several ways, including:

  • When you make a purchase

  • When you sign up to our newsletter or waitlist

  • When you fill out forms on our website or contact us

  • Through cookies and analytics tools when you browse our site

3. Why we collect your information

We use your information to:

  • Process orders and deliver products

  • Provide customer support

  • Communicate with you (e.g. order updates, promotions, newsletters)

  • Improve our website, services, and marketing

  • Comply with legal obligations

We will never sell or rent your personal information to third parties.

4. Storage and security

Your information is stored securely and we take reasonable steps to protect it from misuse, interference, loss and unauthorised access. Payment details are handled by secure third-party payment gateways and are not stored on our servers.

5. Third-party services

We use trusted third-party services to help run our website and process transactions (e.g. Shopify, PayPal, email marketing platforms). These providers may store and process your data outside Australia. We only work with reputable providers who uphold strong privacy and security standards.

6. Cookies and analytics

Our website uses cookies and tools like Google Analytics to understand how visitors use our site and improve their experience. You can disable cookies in your browser settings, though some features may not function correctly.

7. Your rights

You have the right to:

  • Access the personal information we hold about you

  • Request correction of your information

  • Opt out of marketing communications at any time

To make a request, please contact us using the details below.

8. Contact us

If you have any questions about this Privacy Policy or how your data is handled, please get in touch:

Fennec Baby
Email: hello@fennecbaby.com
Website: www.fennecbaby.com